Feedback vs Insults – What You May Be Doing Wrong
Most people don’t actually hate feedback.They hate being insulted and having it labeled as “feedback.” In many small and mid-sized businesses, this is a quiet culture killer. Leaders think they’re “holding people accountable,” but employees feel attacked and discouraged. Over time, that builds fear, resentment, and a lot of pretending instead of improving. Let’s clear […]
You Don’t Have a Goal Setting Problem — You Have a Systems Problem
Every January, business owners get caught in the same loop. You set ambitious goals, outline projects, rally the team… and still, by mid-quarter, things start to drift. Deadlines slip, priorities get fuzzy, and you find yourself jumping in to rescue progress — again. Here’s the truth- you don’t have a goal seeting or planning problem. […]
Building Systems Solo? Why It Might Be Slowing You Down
When things feel messy inside a business, the first instinct is often to hand it over to the operations manager. After all, they know your business better than anyone, right? So it makes sense that they’d also be the one to streamline how things work. But here’s the problem, when the person building the systems […]
Process Design Is a Skill, Not Just a Task
Ever find yourself knee-deep in a checklist, halfway through a process, and wondering why things still feel chaotic in your business? It’s a common frustration, and the culprit often isn’t your effort, but the way your systems are designed. Many business owners fall into the trap of thinking that process design simply means writing out […]